New Practice Management Training Course
10 September, 2024
SightCare Practice Management Course
Introduction
In many independent optical practices, the management of the day-to-day operations is delegated to a practice manager. This is especially true if the owner is often the optometrist, responsible for delivering eye examinations and clinical care, or for some other reason is not in the practice hub. No matter how good the clinical care, experience shows that the success or otherwise of a practice is inextricably linked to how well (or not as the case may be), the business is managed.
This course, designed specifically for Sightcare Member Practice Managers, is designed as a practical course to help develop both new and experienced practice managers to learn new skills and develop existing skills, as well as find ways to use those skills to improve the performance of the practice.
How is the course delivered?
The course is delivered over 6 months, spending two sessions each month on six primary topics. This allows for background reading and offers delegates the chance to test and measure ideas. Experience suggests that completing the course from home can be a sensible way to achieve this. Each session will be recorded.
Session 1 – Normally on 1st or 2nd Tuesday of the month, between 9.00 and 11.00am, this session covers the thinking behind the subject in a webinar discussion workshop. Break out rooms will be used to enable delegates to discuss ideas in small groups.
Session 2 – Normally on 4th Tuesday between 9.00 and 10.00 is the review session, where delegates discuss how they have used their learnings to make an impact in the practice.
121 Coaching Sessions (Optional)
The optional 121 sessions are 1-hour sessions with the coach, David Samuel, arranged at a suitable time with the delegate. These sessions are valuable, confidential discussions whereby any challenges and issues can be discussed in private with the coach and are designed to help implement the learning in practice.
How many delegates per course?
Each course will run in small cohorts of between 6 and 12 delegates, allowing time for each person to discuss their own practice but with enough delegates to provide a rich pool of experience to learn from each other. There is an option to include each a personal coaching session each month, which will specifically focus on the delegates own personal situation.
What are the 6 modules?
The 6 broad categories we will cover are listed below…
- Creating and Managing a High Performing Team
- Creating Competitive Advantage
- Driving Customer Loyalty
- Mastering Marketing
- Effective Communication
- Knowing your numbers – financial and KPI management
Investment
The investment per delegate is £1295 plus VAT including the optional coaching support sessions. A lower fee of £995 +VAT is payable if the 121 sessions are not included. The next course is due to start in September 2024.
To register your interest please email davidsamuel@sightcare.co.uk.
