Case Studies

Case Studies

I have worked with over 75 practice owners, helping them to drive their business forward. We start the process with a thorough business health check, where we examine the six key areas of business. These areas are:-

Your Winning Team

Effective Communication

Financial Health

Creating Customer Excellence

Effective Marketing

Competitive Analysis

Based on this feedback we build a plan and decide on the strategic priorities, so that we start where we can make the most impact.

Jay runs a very successful practice in Hertfordshire. Some of the challenges facing Jay were around the issue of him being the only optometrist and the owner of the practice. Often he would be working away in the consulting room, whilst the front of house team needed developing so that they could make the right decisions for the patients. By implemneting a communications strategy, the practuce team now continually develop their knowledge and skills, working as a team to produce great results for both the practuce and the patients. Each member of the team feels more valued tha ever before, which in tune heas lead to improved sales for the business. This additional revenue has allowed Jay to reward the team for their efforts - a win:win all round.

Jean and her team runs an independent practice in a small town in Northern Ireland. We have helped Jean and the team to find new ways of improving their patient journey, how to deal with challeneging patients, how to reduce the number of people taking their prescriptions away and improving sales.